Return and delivery

The orders are transmitted to our logistician every working day at 12:00. Any order placed before 12:00 on a working day will be shipped the same day, orders placed after 12:00 will be shipped the next working day.

For some models, a later shipping date is indicated on the product sheet. These are models in deferred delivery. For those, you will need to be a little patient since the shipment will be done once this date is reached.

Nota bene: even if you choose an express delivery mode, a pair in deferred delivery cannot be sent before the date communicated on the product sheet.

Thank you for your understanding. 😊



METROPOLITAN FRANCE AND CORSICA

  • Colissimo Relay: free from 90€ of purchase. 4€ below 90€ of purchase. It takes between 5 to 10 working days after validation of your order for a delivery by Colissimo Relay.
  • Colissimo: free from 190€ of purchase. 4€ between 190€ and 90€ of purchase. 6€ below 90€ of purchase. Delivery without signature at home. It takes between 3 to 5 working days after validation of your order for a delivery by Colissimo.
  • TNT: 4€ from 190€ of purchase. 6€ between 90€ and 190€ of purchase. 8€ under 90€ of purchase. Delivery against signature at home before 1pm the next working day. Attention: if you have chosen a product in pre-order or delayed shipment, please refer to the shipping times indicated on the product sheet.

FREE RETURN.
NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE.
⚠️ A pair with temporary pads can not be considered as in its original condition.
Each order allows only one free return. 
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.


OVERSEAS

  • Colissimo : 35€ from 90€ purchase. 25€ below 90€ of purchase. Delivery without signature at home. It takes between 3 to 5 working days after validation of your order for a delivery by Colissimo.

RETURN AT CUSTOMER'S EXPENSE.
RETURN, NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE. 
⚠️ A pair with temporary pads cannot be considered as in its original condition.
Only one free return is allowed per order
Returning an order paid with a gift card or credit, cannot lead to a refund, but only to new credit.

BELGIUM & LUXEMBOURG

  • Mondial Relay: free from 90€ of purchase. 4€ below 90€ of purchase. It takes between 5 to 10 working days after validation of your order for a delivery by Mondial Relay.
  • Colissimo: free from 190€ of purchase. 4€ between 190€ and 90€ of purchase. 6€ below 190€ of purchase. Delivery without signature at home. It takes between 3 to 5 working days after validation of your order for a delivery by Colissimo.
  • UPS: 4€ from 190€ of purchase. 6€ between 90€ and 190€ of purchase. 10€ below 90€ of purchase. Delivery at home against signature in 24 hours from the shipment.

FREE RETURN.
NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE. 
⚠️ A pair with temporary pads can not be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.
Potential customs duties are the responsibility of the customer. They have to be paid upon arrival of the product in your country.


GERMANY

  • Mondial Relay: free from 90€ of purchase. 6€ below 90€ of purchase. It takes between 5 and 10 working days after validation of your order for a delivery by Mondial Relay.
  • Colissimo: free from 190€ of purchase. 4€ between 190€ and 90€ of purchase. 8€ below 190€ of purchase. Delivery without signature at home. It takes between 3 to 5 working days after validation of your order for a delivery by Colissimo.
  • UPS: 4€ from 190€ of purchase. 6€ between 90€ and 190€ of purchase. 10€ below 90€ of purchase. Delivery at home against signature in 24 hours from the shipment.

RETURN AT CUSTOMER'S EXPENSE.
RETURN, NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE. 
⚠️ A pair with temporary pads cannot be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.
Potential customs duties are the responsibility of the customer. They have to be paid upon arrival of the product in your country.

SPAIN

  • Mondial Relay: free from 90€ of purchase. 4€ below 90€ of purchase. It takes between 5 and 10 working days after validation of your order for a delivery by Mondial Relay.
  • Colissimo: free from 190€ of purchase. 6€ between 190€ and 90€ of purchase. 8€ below 190€ of purchase. Delivery without signature at home. It takes between 3 to 5 working days after validation of your order for a delivery by Colissimo.
  • UPS: 4€ from 190€ of purchase. 8€ between 90€ and 190€ of purchase. 10€ for orders under 90€. Delivery at home against signature in 24 hours from the shipment.

RETURN AT CUSTOMER'S EXPENSE.
RETURN, NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE. 
⚠️ A pair with temporary pads cannot be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.
Potential customs duties are the responsibility of the customer. They have to be paid upon arrival of the product in your country.


THE NETHERLANDS

  • Colissimo: free from 190€ of purchase. 6€ between 190€ and 90€ of purchase. 8€ below 190€ of purchase. Delivery without signature at home. It takes between 3 to 5 working days after validation of your order for a delivery by Colissimo.
  • UPS: 4€ from 190€ of purchase. 8€ between 90€ and 190€ of purchase. 10€ for orders under 90€. Delivery at home against signature in 24 hours from the shipment.

RETURN AT CUSTOMER'S EXPENSE.
RETURN, NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE. 
⚠️ A pair with temporary pads cannot be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.
Potential customs duties are the responsibility of the customer. They have to be paid upon arrival of the product in your country.

REST OF THE EUROPEAN UNION

  • Colissimo : 8€ from 190€ of purchase. 12€ below 190€ of purchase. Delivery without signature at home. It takes between 3 to 5 working days after validation of your order for a delivery by Colissimo.
  • UPS: 10€ from 190€ of purchase. 12€ between 90€ and 190€ of purchase. 14€ for orders under 90€. Delivery at home against signature in 24 hours from the shipment.

RETURN AT CUSTOMER'S EXPENSE.
FREE RETURN, NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE. 
⚠️ A pair with temporary pads cannot be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.
For any exchange request on an order outside Europe, the shipping costs associated with the shipment of the new order will be at customer's charge.
Potential customs duties are the responsibility of the customer.
They have to be paid upon arrival of the product in your country.

UNITED KINGDOM & NORWAY

  • Colissimo: 8€ from 190€ of purchase. 10€ between 190€ and 90€ of purchase. 12€ below 190€ of purchase. Delivery without signature at home. It takes between 3 to 5 working days after validation of your order for a delivery by Colissimo.
  • UPS: 10€ from 190€ of purchase. 12€ between 90€ and 190€ of purchase. 14€ for orders under 90€. Delivery at home against signature in 24 hours from the shipment.

RETURN AT CUSTOMER'S EXPENSE.
RETURN, NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE. 
⚠️ A pair with temporary pads cannot be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.
For any exchange request on an order outside Europe, the shipping costs associated with the shipment of the new order will be at customer's charge.
Potential customs duties are the responsibility of the customer. They have to be paid upon arrival of the product in your country.



SWITZERLAND

  • Colissimo: 6€ from 190€ of purchase. 8€ between 190€ and 90€ of purchase. 10€ below 190€ of purchase. Delivery without signature at home. It takes between 3 to 5 working days after validation of your order for a delivery by Colissimo.
  • UPS: 10€ from 190€ of purchase. 12€ between 90€ and 190€ of purchase. 14€ for orders under 90€. Delivery at home against signature in 24 hours from the shipment.

RETURN AT CUSTOMER'S EXPENSE.
RETURN, NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE. 
⚠️ A pair with temporary pads cannot be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.
For any exchange request on an order outside Europe, the shipping costs associated with the shipment of the new order will be at customer's charge.
Potential customs duties are the responsibility of the customer. They have to be paid upon arrival of the product in your country.

WORLDWIDE

  • Colissimo: 25€ for any purchase. Delivery without signature at home. It is necessary to count between 3 to 5 working days after validation of your order for a delivery by Colissimo.

RETURN AT CUSTOMER'S EXPENSE.
RETURN, NEW AND UNUSED PRODUCT UP TO 30 DAYS AFTER RECEIVING THE PACKAGE. 
⚠️ A pair with temporary pads cannot be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.
For any exchange request on an order outside Europe, the shipping costs associated with the shipment of the new order will be at customer's charge.
Potential customs duties are the responsibility of the customer. They have to be paid upon arrival of the product in your country.



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