Return and delivery

The orders are transmitted to the logistic team every working day at 9 am. All orders made before 9 am on a working day will therefore be expedited on the same day. Orders made after 9 am will be expedited on the following working day.

METROPOLITAN FRANCE AND CORSICA

Mondial Relay: Free for all orders over 90€. 5€ under 90€. It takes between 5 to 10 working days after your order confirmation for a Mondial Relay delivery.
Colissimo: Free for all orders over 190€. 5€ under 190€ and 7€ under 90€. It takes between 3 to 5 working days after your order confirmation for a Colissimo home delivery.
Chronopost: Free for all orders over 250€, 8€ under 250€, and 10€ under 150€ of purchase. Home delivery before 1 p.m on the working day following shipping.
Click & Collect: Free for all orders over 90€, 5€ under 90€ of purchase.

FREE RETURN FROM THE RECEPTION OF THE ORDER, NEW AND NON-USED PRODUCT FOR 30 DAYS. A pair with temporary pads can not be considered as in its original condition.
Each order allows only one free return. 
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.


BELGIUM & LUXEMBOURG

Mondial Relay: Free for all orders over 90€. 5€ under 190€ and 7€ under 90€. It takes between 5 to 10 working days after your order confirmation for a Mondial Relay delivery.
Colissimo: Free for all orders over 190€. 5€ under 190€ and 7€ under 90€. It takes between 3 to 5 working days after your order confirmation for a Colissimo home delivery.
DHL express: Free for all orders over 250€, 8€ under 250€, and 10€ under 150€ buying. Home delivery in 24 hours, starting from shipping.

FREE RETURN FROM THE RECEPTION OF THE ORDER, NEW AND NON-USED PRODUCT FOR 30 DAYS.
A pair with temporary pads cannot be considered as in its original condition.
Only one free return is allowed per order
Returning an order paid with a gift card or credit, cannot lead to a refund, but only to new credit.

GERMANY & NETHERLANDS

Colissimo: Free for all orders over 190€. 5€ between 190€ and 90€ and 7€ under 90€. It takes between 3 to 5 working days after your order confirmation for a Colissimo home delivery.
DHL express: Free for all orders over 250€, 8€ under 250€, and 10€ under 150€ buying. Home delivery in 1 to 2 working days, starting from shipping.

RETURN AVAILABLE FOR 30 DAYS FROM THE RECEPTION OF THE ORDER, FEES PAID BY THE CUSTOMER, NEW AND NON-USED PRODUCT.
A pair with temporary pads can not be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.

IRELAND, SPAIN, ITALY, PORTUGAL

DHL: Free for all orders over 250€. 5€ under 250€, 9€ under 150€ of purchase. Home delivery in 2 to 3 working days, starting from shipping.

RETURN AVAILABLE FOR 30 DAYS, FEES PAID BY THE CUSTOMER, NEW AND NON-USED PRODUCT. 
A pair with temporary pads can not be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.

UNITED KINGDOM

DHL: 25€ for purchases of 150€ and under, 15€ for purchases over 150€. Home delivery in 2 to 3 working days, starting from shipping.

RETURN AVAILABLE FOR 30 DAYS, FEES PAID BY THE CUSTOMER, NEW AND NON-USED PRODUCT. 
A pair with temporary pads can not be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.

THE REST OF THE EUROPEAN UNION

DHL: Free for all orders over 250€. 7€ under 250€, 10€ under 150€ of purchase. Home delivery in 2 to 3 working days, starting from shipping.

RETURN AVAILABLE FOR 30 DAYS FROM THE RECEPTION OF THE ORDER, FEES PAID BY THE CUSTOMER, NEW AND NON-USED PRODUCT. 
A pair with temporary pads can not be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.

SWITZERLAND

Colissimo: Free for all orders over 250€. 10€ under 250€. It takes between 3 to 5 working days after your order confirmation for a Colissimo home delivery.
DHL: 15€ for all orders. Home delivery in 2 to 3 working days, starting from shipping.
Potential custom duties paid by the customer when the product arrives in your country.

RETURN AVAILABLE FOR 30 DAYS FROM THE RECEPTION OF THE ORDER, FEES PAID BY THE CUSTOMER, NEW AND NON-USED PRODUCT. 
A pair with temporary pads can not be considered as in its original condition.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.

UNITED STATES & CANADA

DHL: Free for all orders over 250€. 25€ under 250€ of purchase. Home delivery in 5 to 7 working days, starting from shipping.
Potential custom duties paid by the customer when the product arrives in your country. 

RETURN AVAILABLE FOR 30 DAYS FROM THE RECEPTION OF THE ORDER, FEES PAID BY THE CUSTOMER, NEW AND NON-USED PRODUCT. 
A pair with temporary pads can not be considered as in its original condition.
For any exchange request on an order outside Europe, the shipping costs associated with the shipment of the new order will be at customer's charge.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.

WORLDWIDE

DHL: 25€ for all orders. Home delivery in 5 to 7 working days, starting from shipping.
Potential custom duties paid by the customer when the product arrives in your country. 

RETURN AVAILABLE FOR 30 DAYS FROM THE RECEPTION OF THE ORDER, FEES PAID BY THE CUSTOMER, NEW AND NON-USED PRODUCT.  
A pair with temporary pads cannot be considered as in its original condition.
For any exchange request on an order outside Europe, the shipping costs associated with the shipment of the new order will be at customer's charge.
Returning an order paid with a gift card or credit, can not lead to a refund, but only to new credit.

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