faq

faq

Delivery
  • What are the delivery timescales for my order?

    The delivery timescales vary according to two factors: the status of the ordered item and where it will be sent.

    If your article is in Preorder status, a gauge is present under each product (see section Pre-order), providing you with an indicative delivery timescale in number of days.
    If your article is not a pre-order, your parcel will be prepared within 24 working hours, and you will find below the delivery timescales for your parcel according to its final destination

    o  In France, Belgium and Luxembourg, the delivery time by Mondial Relay is 3 to 6 working days from the date of shipment. By Colissimo, the timescale will be 2 to 3 working days from the date of shipment.

          Please note that for the Mondial Relay shipments, the removals do not happen daily from our warehouse, so there may be a short time lag between the time your order shows the status shipped in your customer account, and the moment your parcel is delivered to Mondial Relay.

    o   In the European Union and Switzerland, delivery to your home address will take place 2-3 working days from the shipment date. This timing may vary depending on local postal services.

    o   In French overseas territories, delivery to your home address will be made within 5 to 7 working days from the shipment date. This timing may vary depending on the local postal service.

    o   For the rest of the world, your parcel will be delivered to your home within 5 to 7 working days from the shipment date. This timing may vary depending on the local postal services.

  • What is the price of the delivery?

    o   In mainland France, Belgium and Luxembourg, the delivery prices for Mondial Relay are: free above €90 purchase; €4 between €50 and €90 purchase, and €6 for any purchases under €50. For a shipment by Colissimo, the delivery is free for all purchases above €190, €6 for purchases under €190 and €8 for purchases under €45. The delivery by Chronopost is €10 for purchases above €50, and  €12 for purchases under €50. Click & Collect is available for orders above 90€.

    o   In Belgium and Luxembourg, the delivery price by Mondial Relay is free above €90, €4 between €50 and €90 purchase and  €6 under €50 Purchase. For a shipment by Colissimo, the delivery is free for purchases above €190, €6 for purchases under €190 and €8 for purchases under €45.

    o   In the European Union and in Switzerland the delivery is free for purchases above €170, €7 for purchases under €170 and €10 for purchases under €45.

    o   In French Overseas territories, delivery is free for purchases above €250, €22 for purchases under €250. A customs and excise charge may apply and will be at the customer’s expense.

    o   For the rest of the world, delivery is free for purchases over €250, €22 for purchases under €250. A customs and excise charge may apply and will be at the customer’s expense.

  • Do you deliver abroad?


    Absolutely! At Pied de Biche, there are no borders, you can order our models all over the world.

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