faq

Delivery

The orders are transmitted to our logistician every working day at 12:00. Any order placed before 12:00 on a working day will be shipped the same day, orders placed after 12:00 will be shipped the next working day.

For some models, a later shipping date is indicated on the product sheet. These are models in deferred delivery. For those, you will need to be a little patient since the shipment will be done once this date is reached.

Nota bene:

If you choose express delivery, a delayed pair cannot be sent before the date indicated on the product sheet.
If your country is subject to customs clearance (outside the European Union, including French overseas departments and territories), please find all the relevant information below.

Mainland France and Corsica

Relay point: Mondial Relay Delivery by Mondial Relay takes between 3 and 5 working days after validation of your order.	Free from 150€ of purchase 4€ below 150€ of purchase
Standard: Colissimo at home Home delivery without signature. Delivery by Colissimo takes between 3 and 5 working days after validation of your order.	Free from 190€ of purchase 5€ below 190€ of purchase
Express: Chronopost Orders placed before 12 noon will be dispatched the same day and delivered by 6 p.m. the following day. All orders placed after 12pm will be dispatched the next day and delivered before 6pm the day after dispatch (excluding sales periods).	6€ from 190€ of purchase 8€ below 190€ of purchase
Click'n collect Delivery within 24 to 48 working hours.	Free from 90€ of purchase 5€ below 90€ of purchase

Belgium and Luxembourg

Relay point: Mondial Relay

Delivery by Mondial Relay takes between 5 and 10 working days after validation of your order.

Free from 150€ of purchase
4€ below 150€ of purchase

Standard: Colissimo at home

Home delivery without signature. Delivery by Colissimo takes between 3 and 5 working days after validation of your order.

Free from 190€ of purchase
5€ below 190€ of purchase

Express: UPS

Home delivery against signature within 24 hours of dispatch.

6€ from 190€ of purchase
8€ below 190€ of purchase

Germany and Austria

Relay point: Mondial Relay

Germany only - Delivery by Mondial Relay takes between 5 and 10 working days after validation of your order.

Free from 150€ of purchase
4€ below 150€ of purchase

Standard: Colissimo at home

Home delivery without signature. Delivery by Colissimo takes between 3 and 5 working days after validation of your order.

Free from 150€ of purchase
5€ below 150€ of purchase

Express: UPS

Home delivery against signature within 24 hours of dispatch.

6€ from 190€ of purchase
8€ below 190€ of purchase

Spain

Relay point: Mondial Relay

Delivery by Mondial Relay takes between 5 and 10 working days after validation of your order.

Free from 150€ of purchase
4€ below 150€ of purchase

Standard: Colissimo at home

Home delivery without signature. Delivery by Colissimo takes between 3 and 5 working days after validation of your order.

Free from 190€ of purchase
5€ below 190€ of purchase

Express: UPS

Home delivery against signature within 24 hours of dispatch.

6€ from 190€ of purchase
8€ below 190€ of purchase

Rest of EU

Standard: Colissimo at home

Home delivery without a signature. Please allow 3 to 5 working days after validation of your order for delivery by Colissimo.

Free from 150€ of purchase
10€ below 150€ of purchase

Express: UPS

Home delivery with signature within 24 hours of dispatch.

10€ from 190€ of purchase
12€ between 90€ and 190€ of purchase
4€ below 90€ of purchase

United Kingdom and Norway

Standard: Colissimo at home

Home delivery without a signature. Please allow 3 to 5 working days after validation of your order for delivery by Colissimo.

Free from 150€ of purchase
10€ between 90€ and 150€ of purchase
12€ below 90€ of purchase

Express: Chronopost

Home delivery with signature within 48 hours of dispatch.

10€ for purchases over 190€
12€ between 90€ and 190€
14€ below 90€ of purchase

Custom charges

These countries are subject to customs (outside the European Union, including French overseas departments and territories), you may be asked to pay customs fees for the delivery of your parcel. Rest assured, if you are required to pay customs fees for international deliveries, we will be happy to reimburse you upon presentation of proof of payment.

Switzerland

Standard: Colissimo

Home delivery without signature. Delivery by Colissimo takes between 3 and 5 working days after validation of your order.

Free for purchases over 150 CHF
6 CHF below 150 CHF of purchase

Custom charges

This country is subject to customs (outside the European Union, including French overseas departments and territories), you may be asked to pay customs fees for the delivery of your parcel. Rest assured, if you are required to pay customs fees for international deliveries, we will be happy to reimburse you upon presentation of proof of payment.

Rest of the world and overseas

Standard: Colissimo

Home delivery without a signature. Delivery by Colissimo takes between 3 and 8 days from dispatch.
Free from 150€ of purchase
25€ below 150€ of purchase

Custom charges

This zone is subject to customs (outside the European Union, including French overseas departments and territories), you may be asked to pay customs fees for the delivery of your parcel. Rest assured, if you are required to pay customs fees for international deliveries, we will be happy to reimburse you upon presentation of proof of payment.